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Biman Bangladesh Airlines is facing mounting criticism over frequent technical glitches, schedule disruptions, and poor service, leaving both foreign and local passengers losing confidence in the national carrier.

Many expatriates now avoid flying Biman altogether. “I rarely fly with Biman. Beyond technical problems, the attitude of staff is discouraging,” said a Bangladeshi-born British passenger. Others echoed concerns about safety and service standards.

Aviation experts warn that without urgent management reforms and investment in skilled pilots, engineers, and cabin crew, Biman risks sliding further into crisis. “Operating aircraft through bureaucracy will not work. Flights must be managed by permanent, commercially trained professionals,” one expert said.

The airline currently operates 19 aircraft, including 14 Boeing jets and five Dash-8 Q400s. But a series of mechanical failures has left several planes grounded, causing cancellations and delays. At least nine aircraft reported faults last month alone.

To ease passenger suffering, Biman is finalising a lease of two aircraft and preparing a fresh procurement plan. In parallel, the government has decided to purchase 25 aircraft from US manufacturer Boeing as part of a trade deal, though no agreement has yet been signed.

Former board member and analyst Kazi Wahidul Alam said the real problem lies in weak management, not just aircraft shortages. “We must first stabilise the organisation. Then we can focus on expansion,” he said, stressing that hiring foreign aviation professionals would cost heavily while local talent remains underdeveloped.

He also warned against nepotism in recruitment and urged Biman to match purchases with demand. With most routes being short-haul, he suggested prioritising regional aircraft like the Boeing 737 over costly wide-body jets such as the 777 or 787.

Experts further noted that aging planes are adding to the airline’s troubles, underscoring the need for stricter oversight and regular quality checks.