Written by The Banking Post
Under the directive of the Financial Institutions Division of the Ministry of Finance, Rupali Bank PLC officially concluded its “Customer Service Fortnight” program—initiated on October 19, 2025—with a closing ceremony held on November 2, 2025, marking the celebration of Youth Festival 2025.
The closing ceremony took place at the bank’s head office in Dilkusha, where Managing Director Kazi Md. Wahidul Islam formally announced the conclusion of the program.
Also present at the ceremony were Deputy Managing Directors Parsuma Alam, Hasan Tanvir, and Md. Hamnunur Rashid, along with General Managers Mohammad Shahedur Rahman, Mohammad Shahjahan Chowdhury, Mohammad Safayet Hossen, and Salamun Nesha, among other senior officials of the bank. Additionally, all divisional heads, zonal heads, and branch managers joined the event virtually.
During his speech, the Managing Director stated that although the “Customer Service Fortnight” had officially ended, the commitment to ensuring the best customer service would continue, as it has always been one of Rupali Bank’s top priorities. He also urged everyone to work collectively throughout the year to simplify and enhance banking services for customers by applying the experiences gained during the program.
It is worth mentioning that as part of the “Customer Service Fortnight” held from October 19 to November 2, 2025, various branches, zonal offices, and divisional offices of Rupali Bank organized a range of activities including the disbursement of agricultural loans among young farmers, financial literacy programs for students at educational institutions, operation of reception and information desks at branch and sub-branch levels, and customer engagement sessions for resolving complaints and implementing suggestions accordingly.
