Written by The Banking Post
Mutual Trust Bank PLC has opened recruitment for an Associate in its Service Quality Department, with applications closing on 21 September 2025. The position will be based at the bank’s head office in Dhaka.
Applicants must hold at least a bachelor’s degree in any discipline, though a master’s or MBA from a reputed university will be preferred. A minimum of two years’ experience in the banking sector is required, along with strong communication, negotiation, analytical, and problem-solving skills. Proficiency in Microsoft Office and other analytical tools is also expected.
The role is centered on enhancing customer experience through effective complaint resolution, service audits, and quality assurance initiatives. Key responsibilities include handling client feedback, ensuring regulatory reporting accuracy, conducting service audits such as mystery shopping, analyzing root causes of complaints, and recommending solutions. The associate will also support training programs, workshops, customer satisfaction surveys, and internal engagement events.
The position offers a full-time opportunity with career development prospects in one of Bangladesh’s leading private commercial banks.
Applications can be submitted online, with the deadline set for 21 September 2025.
Mutual Trust Bank PLC’s head office is located at MTB Centre, 26 Gulshan Avenue, Dhaka.
