Written by The Banking Post
The Bangladesh Bank has introduced a monthly performance review system to enforce compliance with its service standards and improve efficiency across departments and branch offices.
The decision was taken at the inaugural review meeting chaired by Governor Md Mostaqur Rahman on Sunday, attended by deputy governors and executive directors.
Under the central bank’s service standard framework, all departments and branch offices must follow fixed timelines for processing and resolving cases, making compliance a key indicator of operational efficiency and public service quality.
The first review assessed 90 departments and branch offices. Of them, 41 units achieved full compliance with service timelines, while another 32 maintained around 90 per cent compliance. Eleven units recorded compliance between 80 and 89 per cent, while six units lagged further behind.
Overall, more than 81 per cent of the offices were found to be operating at a high compliance level, although the review identified notable efficiency gaps in a number of units.
The governor directed that such reviews be conducted every month under his direct supervision to ensure closer monitoring and quicker corrective action.
He instructed all departments and branch offices to strictly follow service standards and process cases within the prescribed timelines, stressing that 100 per cent compliance should become the benchmark across the institution.
At the same time, the central bank assured support for units facing operational and procedural challenges, signalling a dual approach focused on both accountability and institutional support.
Officials believe the initiative will strengthen internal governance and improve the quality and speed of services provided by the central bank.
